TV Shows Fanart in Background Issues Topic is solved

[Climiu]

With Plex as a backend, fanart does not show in the background when first viewing the TV Shows list:



When selecting a TV Show, the Fanart does now show correctly in the Season and Episode screens:





However, when going back to the TV Shows list, the background now stays as the last viewed TV Show's background now matter what show is scrolled over.

[amet]

Is this with the latest TestFlight? There have been some changes in the way we fetch fanart. Otherwise, let’s see the debuglog please

[Climiu]

Yes it is with the latest TestFlight.

[amet]

Fanart is tricky from plex, that’s why we have been making the changes... you can’t fetch too many too fast, server just doesn’t send it. We queue it and try to fetch again. Once it’s downloaded from plex, it should be cached for easy access next time.

Debuglog please so we can see what’s happening there

[Climiu]

Uploaded - CZ0UW.log

[amet]

I see a lot of failures...

Code: Select all

10:15:55.553 T:6093533184   DEBUG: LoadFromFileInternal - Load of https://192.168.x.x:32400/library/metadata/30555/art/1587882763?url=library%2fmetadata%2f30555%2fbanner%2f1587882763|X-Plex-Token=XXXXXXX failed.

let me look more, you are sure you have that fanart set correctly?

[Climiu]

It should be. Show FanArt pictures in background is set to Yes.

The fanart is loaded into Plex.

[amet]

Would love to know more details about the server, version, local or remote... etc and if you could give me access as a “friend” for few hours to try to reproduce the issue.

If you can, contact us on support at mrmc dot tv please ... if I can reproduce the issue here, I can fix it for sure

[Climiu]

It happens on both of my servers - a local Synology and a remote Window 10 both on the latest 1.19.1.2701. I will send access to the remote Windows 10 one as the Synology isn't setup for remote access at the moment.

While you have access, could you look into a few other issues I have been experiencing? Was going to post about them later but would be a good opportunity to kill many birds with one stone while you have access.

1. Recently Added TV Shows displays a thumbnail for each episode. From what I read in another post, I believe it is supposed to show the show's poster instead to make it easier to recognize the show. It seems this behavior happens when I add an entire season at once.



When I then go to add an individual episode, Recently Added TV Shows will often show the entire series or a season but...



When selecting the entire series, there is a browse button which cannot selected.



When choosing a season from Recently Added TV Shows, there is a play button which just returns me to the home screen when selected. The year defaults to 1969 for all shows accessed this way with the message No Description Available below.




2. In the Season View for a TV Show, all the dates below the Season number show January 1st of the year when the series first started. For example, using The Simpsons, it is using the first aired date of April 19, 1987 pulled from Plex and using this as 01/01/1987 for the date of all seasons. The years of Season 29 should be 2017 and 2018.



The correct date aired information can be found be clicking into the season and looking at each individual episode. So the information is there but MrMC isn't pulling the correct information for season years as shown in the previous screen.

[amet]

Got your invite on support mail, but unfortunately our test plex acc is not tied to that email address. Just send us a mail there and I’ll reply with the correct account info for Plex