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Re: Plex client not loading/displaying library on firetv.
Posted: 21 Aug 2016, 02:11
by cosmoxl
davilla wrote:cosmoxl wrote:cosmoxl wrote:
my firetv and apple tv are connecting by wifi AC to an Asus AC68 router. never had any problems.
ugh. I spoke too soon I guess. Suddenly our iPads are not getting the plex libraries properly. After the app is shut down fully Plex libraries won't show up at start. If I background MrMC then bring it back THEN plex libraries show up.
When plex libraries don't show up I go into the plex settings, tap on "plex home user....<my name>" and I get the warning "could not connect to retrieve home users"
log here
http://pastebin.com/0MvFgkSq
fire tv and apple tv still work just fine.
CCurlFile::Open failed with code 401 for
https://plex.tv/api/home/users
401 is auth fail but I don't see an indication of the redacted plex token. It should be there. Will poke some more.
any luck with this? I guess the problem I'm seeing on our iPads is different from the problem topic of this thread. apologies for that.
(their problem as I understand it is the library shows up but it's empty. my problem is TV shows nor movies doesn't show up at all until backgrounding and refocusing)
Re: Plex client not loading/displaying library on firetv.
Posted: 21 Aug 2016, 04:31
by amet
Still looking into it, I can't reproduce on any of my iOS devices and davilla is on a road trip
Would be a good idea to start a new thread to not loose info in this one
Re: Plex client not loading/displaying library on firetv.
Posted: 22 Aug 2016, 08:28
by Jungle_Jon
Just to add to this thread, same problem here.
Client: AFTV 2, Ethernet connection (two switches between server and client), mrmc lastest version uupdated yesterday, works fine with native plex client and Kodiplexconnect. tried pin and username and password sign in.
Server:Win 7 pc, latest version of server software, library called movie and tv shows (a few others as well ) ethernet connection.
Tell me what logs you need and I will post them.
Re: Plex client not loading/displaying library on firetv.
Posted: 22 Aug 2016, 10:31
by amet
Jungle_Jon wrote:Just to add to this thread, same problem here.
Client: AFTV 2, Ethernet connection (two switches between server and client), mrmc lastest version uupdated yesterday, works fine with native plex client and Kodiplexconnect. tried pin and username and password sign in.
Server:Win 7 pc, latest version of server software, library called movie and tv shows (a few others as well ) ethernet connection.
Tell me what logs you need and I will post them.
debuglog has all the info needed to pull a log
Re: Plex client not loading/displaying library on firetv.
Posted: 23 Aug 2016, 19:35
by Jungle_Jon
not sure how to post the log, so uploaded it to google drive
https://drive.google.com/open?id=0B6_aO ... m9XbHVVc2s
Re: Plex client not loading/displaying library on firetv.
Posted: 23 Aug 2016, 20:24
by amet
damn, I still dont see where it fails .. added more logging for next version, we have to get to the bottom of it
@davilla, do you see something I don't?
Re: Plex client not loading/displaying library on firetv.
Posted: 29 Aug 2016, 18:05
by Ds24mr
Are there news about the Problem?
Re: Plex client not loading/displaying library on firetv.
Posted: 29 Aug 2016, 18:24
by amet
We will push a new version in a next day or so with some fixes and more debug logging, should reveal more if it's not fixed
Re: Plex client not loading/displaying library on firetv.
Posted: 04 Sep 2016, 15:04
by Ds24mr
Fresh install and again the same problem.
Can you tell us if there will come a solution?
Re: Plex client not loading/displaying library on firetv.
Posted: 04 Sep 2016, 16:59
by davilla
Ds24mr wrote:Fresh install and again the same problem.
Can you tell us if there will come a solution?
If you are running on appletv4 and using 2.6.3 from testflight, mrmc.log please. We added more logging to plex client.