Page 2 of 2

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 06:14
by erJotas
Now there is no redirection, but, It still not working... I’m going to try to upload the logs.

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 06:22
by erJotas
Well, now works in the iPad, I’ll try later in the AppleTV

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 06:32
by amet
erJotas wrote: 16 Dec 2020, 06:22 Well, now works in the iPad, I’ll try later in the AppleTV
Opensubtitle service is known to have some issues with overload, it’s not our implementation issue but their servers being overloaded

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 07:49
by erJotas
amet wrote: 16 Dec 2020, 06:32
erJotas wrote: 16 Dec 2020, 06:22 Well, now works in the iPad, I’ll try later in the AppleTV
Opensubtitle service is known to have some issues with overload, it’s not our implementation issue but their servers being overloaded
Ok, that make sense, Thanks Amet.

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 08:00
by amet
I am happy to look at the debuglog to see if anything stands out.

Other thing to remember, even if opensubtitles website is on, that doesn’t always mean that API works as that’s done through different servers on their side.... we use API do search and download.

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 17:46
by erJotas
I’ve just tried with the AppleTV4k and It doesn’t works, but It works fine with the iPad.
I’ve activated the logs and it says MTZ8Y.log

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 19:41
by amet
We need to see the debuglog with debug enabled, you should reproduce the issue while debug is enabled and then upload it.

Re: OpenSubtitles no longer working

Posted: 16 Dec 2020, 20:24
by erJotas
amet wrote: 16 Dec 2020, 19:41 We need to see the debuglog with debug enabled, you should reproduce the issue while debug is enabled and then upload it.
I did, and that was the name of log.

Re: OpenSubtitles no longer working

Posted: 17 Dec 2020, 04:09
by amet
Not really, you didn’t...

You tried to playback, possibly tried to search for a subtitle... then you enabled debug logging and uploaded the log immediately.

Try searching for the subtitle now, and then upload the fresh log

Re: OpenSubtitles no longer working

Posted: 17 Dec 2020, 07:28
by erJotas
amet wrote: 17 Dec 2020, 04:09 Not really, you didn’t...

You tried to playback, possibly tried to search for a subtitle... then you enabled debug logging and uploaded the log immediately.

Try searching for the subtitle now, and then upload the fresh log
Done, by mistake I clicked twice, so you would see the previous name and ULTZN.log

Best regards