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Cannot install

Posted: 27 Feb 2020, 19:22
by herossa
Yesterday, I was informed about a new version and asked if I would like to to update.
- I've tried and failed, so, I've uninstall the previous version and tried to install the new version again, and again I've got a fail message
-Today, I've tried to restore the firestick to factory defaults and tried again to install, but I've got the fail message again.
Any idea about how to solve this?

Re: Cannot install

Posted: 27 Feb 2020, 19:40
by Rxsamg
Same here on AFTV 4K stick. Installation of update fails

Re: Cannot install

Posted: 28 Feb 2020, 19:49
by divid3byzer0
herossa wrote: 27 Feb 2020, 19:22 - I've tried and failed, so, I've uninstall the previous version and tried to install the new version again, and again I've got a fail message
-Today, I've tried to restore the firestick to factory defaults and tried again to install, but I've got the fail message again.
The exact same thing for me.

Re: Cannot install

Posted: 28 Feb 2020, 20:53
by Alpaca
Same on a FireTV Cube.

Re: Cannot install

Posted: 28 Feb 2020, 23:02
by danielxb
1st Gen TV Stick, same problem

Re: Cannot install

Posted: 29 Feb 2020, 05:56
by amet
We are working with Amazon to fix the issue

Re: Cannot install

Posted: 01 Mar 2020, 17:38
by ph34rful
Rxsamg wrote: 27 Feb 2020, 19:40 Same here on AFTV 4K stick. Installation of update fails
Same.

Re: Cannot install

Posted: 01 Mar 2020, 18:04
by amet
amet wrote: 29 Feb 2020, 05:56 We are working with Amazon to fix the issue
Is this not clear? We are trying to sort the issue with Amazon... once it’s done you will be notified

Re: Cannot install

Posted: 01 Mar 2020, 19:09
by Morganandmerlin
Does this update solve the TV Scraping issue?

If so, I can’t wait for amazon to sort their shit out!

Re: Cannot install

Posted: 02 Mar 2020, 03:30
by Mr.JellyMC
Just came looking into this as well.

Both 2019 cube and 4k stick are failing updates.

Missed above reply, waiting on Amazon, thank-you :)