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Cannot login in - 'error extracting access token' message

Support for the native Emby Client on any platform
arrbee99
Posts: 8
Joined: 04 Sep 2020, 06:56

Re: Cannot login in - 'error extracting access token' message

Post by arrbee99 »

Thank you.

I only hope I'm not doing something dumb and making life more difficult for you. I'm good at that kind of thing...
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amet
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Location: Dubai/Novi Sad

Re: Cannot login in - 'error extracting access token' message

Post by amet »

My money is on emby changes... I’ll check later today
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amet
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Re: Cannot login in - 'error extracting access token' message

Post by amet »

arrbee99 wrote: 06 Sep 2020, 04:57 Thank you.

I only hope I'm not doing something dumb and making life more difficult for you. I'm good at that kind of thing...
I just installed 4.5.0.23 on my qnap, no issues here... gets the server and pulls the libraries in.

is your server local or remote?
arrbee99
Posts: 8
Joined: 04 Sep 2020, 06:56

Re: Cannot login in - 'error extracting access token' message

Post by arrbee99 »

Server is local.

I tried again this morning with pin method and still didn't work, even though Emby took the pin, got the error message in MrMC, as before

Then tried the manual login, using my Emby forum login info, which didn't work, same MrMC error.

Then tried manual login using an ordinary Emby user name and password. That worked but it has before, though with no media showing up. However, this time it has worked and media and stuff is showing up. Yay. So, seems to work in the beta with manual login but not using pin for me anyway.
arrbee99
Posts: 8
Joined: 04 Sep 2020, 06:56

Re: Cannot login in - 'error extracting access token' message

Post by arrbee99 »

A couple of newbie questions please -

Movies it says are sorted by title, but my list starts off as -

'71
The 'Maggie'
'Pimpernel' Smith
2 Fast 2 Furious
The 5th Wave
10 Rillington PLace
12 Angrymen
...

Any idea why The Maggie isn't under M and Pimpernel Smith isn't under P ?

Also, is there a setting to make collections in Emby show up as Collections in the movie list not as individual movies i.e. have it show the Harry Potter Collection, not The Philosophers Stone, the Chamber Of Secrets, the Prison Of Azkaban etc ?

Thanks very much.
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Montoya
Posts: 446
Joined: 27 Sep 2017, 22:46

Re: Cannot login in - 'error extracting access token' message

Post by Montoya »

amet wrote: 06 Sep 2020, 12:56 I just installed 4.5.0.23 on my qnap, no issues here... gets the server and pulls the libraries in.
There is a token issue it seems, maybe caused by other issues with 4.5.0.23 beta.

On my testserver 4.5.0.22 beta, no local sign-in issue in MrMC beta, but updating server to 4.5.0.23 beta, no Emby server found in MrMC. Local sign out and sign-in again, into the Emby client service, "fixes" the issue.

Going vice versa shows the same token issue, that reverting from 4.5.0.23 to 4.5.0.22, also needs a sign-out and in, into the Emby Client Service.

I read other issues too with 4.5.0.23.
Will report back with the token issue, when 4.5.0.23 beta gets updated @Amet
Apple TV 4K 64GB tvOS 14.0 - MrMC 3.9.8 - Win10 Pro x64 1909 build 19041.488
DVBLink Server 6.0.0 build14499 - TVMosaic Server build 17679 - Emby Server build 4.4.3.0
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Montoya
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Re: Cannot login in - 'error extracting access token' message

Post by Montoya »

Updating 4.5.0.23 to 4.5.0.24, same token issue @Amet.

Sign-out and in, as work around "fixes" issue.
Apple TV 4K 64GB tvOS 14.0 - MrMC 3.9.8 - Win10 Pro x64 1909 build 19041.488
DVBLink Server 6.0.0 build14499 - TVMosaic Server build 17679 - Emby Server build 4.4.3.0
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Montoya
Posts: 446
Joined: 27 Sep 2017, 22:46

Re: Cannot login in - 'error extracting access token' message

Post by Montoya »

@Amet
Update Emby server 4.5.0.25 beta:

Case closed, Emby server discovery issue is resolved by Emby in 4.5.0.25 beta.
Apple TV 4K 64GB tvOS 14.0 - MrMC 3.9.8 - Win10 Pro x64 1909 build 19041.488
DVBLink Server 6.0.0 build14499 - TVMosaic Server build 17679 - Emby Server build 4.4.3.0
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amet
Team MrMC
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Joined: 26 Oct 2015, 16:59
Location: Dubai/Novi Sad

Re: Cannot login in - 'error extracting access token' message

Post by amet »

Awesome, thanks for the update @montoya
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