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Missing thumbnails Topic is solved

Support for the native Emby Client on any platform
automated
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Joined: 15 Mar 2018, 03:20

Missing thumbnails

Post by automated » 07 May 2019, 22:26

Does anyone else have the problem with missing artwork and thumbnails in MRMC for Appletv when using an Emby server? I don't have this problem with any of the other clients I use with the same Emby server: Kodi or windows, Emby for Appletv, Emby for Android, it seems the problem is only with MRMC.

Here’s a log file https://pastebin.com/kryq82i1

Edit more info:
The posters are only missing from the home screen, when I open the tv show section the posters for the missing shows are present. I've tested with a Plex server instead of Emby and it does not have this issue. The problem appears on all the skins.

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davilla
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Joined: 26 Oct 2015, 17:01

Re: Missing thumbnails

Post by davilla » 08 May 2019, 13:07

automated wrote:
07 May 2019, 22:26
Does anyone else have the problem with missing artwork and thumbnails in MRMC for Appletv when using an Emby server? I don't have this problem with any of the other clients I use with the same Emby server: Kodi or windows, Emby for Appletv, Emby for Android, it seems the problem is only with MRMC.

Here’s a log file https://pastebin.com/kryq82i1

Edit more info:
The posters are only missing from the home screen, when I open the tv show section the posters for the missing shows are present. I've tested with a Plex server instead of Emby and it does not have this issue. The problem appears on all the skins.
picture please, and what is version of your emby server ?

automated
Posts: 12
Joined: 15 Mar 2018, 03:20

Re: Missing thumbnails

Post by automated » 08 May 2019, 23:46

Emby Version 4.1.1.0
IMG_1349.jpg

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Montoya
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Joined: 27 Sep 2017, 22:46

Re: Missing thumbnails

Post by Montoya » 09 May 2019, 00:23

davilla wrote:
08 May 2019, 13:07
automated wrote:
07 May 2019, 22:26
Does anyone else have the problem with missing artwork and thumbnails in MRMC for Appletv when using an Emby server? I don't have this problem with any of the other clients I use with the same Emby server: Kodi or windows, Emby for Appletv, Emby for Android, it seems the problem is only with MRMC.

Here’s a log file https://pastebin.com/kryq82i1

Edit more info:
The posters are only missing from the home screen, when I open the tv show section the posters for the missing shows are present. I've tested with a Plex server instead of Emby and it does not have this issue. The problem appears on all the skins.
picture please, and what is version of your emby server ?
Emby server doesn't matter...

MrMC has always only shown the season number poster for an Episode from an Emby TV show library on MrMC Home screen (for recently added/in progress items/next up) and never the Series "poster.jpg. So if no "season0x-poster.jpg" is present in Series root file level, MrMC shows the "camera" poster in Opacity skin.
Apple TV 4K 64GB tvOS 12.3 - Win10 Pro x64 1903 build 18362.175
DVBLink server 6.0.0 build14499 - TVMosaic server build 17611 - Emby server build 4.2.0.1 beta

automated
Posts: 12
Joined: 15 Mar 2018, 03:20

Re: Missing thumbnails

Post by automated » 09 May 2019, 05:15

That makes sense! Would it be possible or MRMC to default to the show poster instead of the camera icon for tv shows missing the season number poster? For some skins where it doesn't show the show title this would really help.

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amet
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Re: Missing thumbnails

Post by amet » 09 May 2019, 05:32

On my to-do

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timstephens24
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Re: Missing thumbnails

Post by timstephens24 » 09 May 2019, 09:42

I report this in the TestFlight threads, too. I always have this issue, with Emby or Plex as the backend.
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Montoya
Posts: 348
Joined: 27 Sep 2017, 22:46

Re: Missing thumbnails

Post by Montoya » 09 May 2019, 10:47

timstephens24 wrote:
09 May 2019, 09:42
I report this in the TestFlight threads, too. I always have this issue, with Emby or Plex as the backend.
Saw your posts multiple times indeed about this issue, so maybe we should post issues as "fresh" MrMC forum members, to get issues fixed in a shorter time frame :D ;)
Apple TV 4K 64GB tvOS 12.3 - Win10 Pro x64 1903 build 18362.175
DVBLink server 6.0.0 build14499 - TVMosaic server build 17611 - Emby server build 4.2.0.1 beta

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amet
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Re: Missing thumbnails

Post by amet » 09 May 2019, 15:00

I honestly don’t mind the reminder :)

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amet
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Re: Missing thumbnails

Post by amet » 09 May 2019, 15:01

timstephens24 wrote:
09 May 2019, 09:42
I report this in the TestFlight threads, too. I always have this issue, with Emby or Plex as the backend.
Just to be clear, we used to have an issue with thumbs loading from Plex /emby for different reasons... are you sure this is the same issue?

Does your Plex/emby not have the season thumb?

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