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App Zoomed in -- Cannot Zoom Out

Posted: 26 Nov 2017, 19:55
by ninjojo17
A few weeks ago, whenever I tried to start up the Mr. MC app via my FireTV 4K, the menu screen for the app is super zoomed in.

I tried adjusting the settings zoom within the FireTV which didn't work, nor did a full factory reset of my FireTV fix the issue. Every time I re-install the Mr. MC app and start it, it's zoomed in and unusable.

I really miss being able to use this app and I have no idea what changed.

Image

Re: App Zoomed in -- Cannot Zoom Out

Posted: 26 Nov 2017, 20:42
by davilla
wow, never seen this.

debuglog please.

Re: App Zoomed in -- Cannot Zoom Out

Posted: 27 Nov 2017, 11:00
by smudger

Re: App Zoomed in -- Cannot Zoom Out

Posted: 27 Nov 2017, 15:30
by ninjojo17
Nope. Already tried the zoom and it only happens on Mr. MC, not any other apps (all functioning fine). I was also thinking it was maybe some other setting I didn't even know I'd toggled and so tried a full factory re-set. No dice. ONLY Mr.MC is zoomed in weird. All other apps are nominal.

Re: App Zoomed in -- Cannot Zoom Out

Posted: 27 Nov 2017, 15:32
by ninjojo17
davilla wrote:
26 Nov 2017, 20:42
wow, never seen this.

debuglog please.
yeah so i'm not sure how to get the debug log screen b/c i literally cannot see anything that might appear towards the top of the screen. clicking on "settings" from my view = there's just a whole bunch of mystery stuff that is happening offscreen. i have no way to know what is appearing in submenus because of the zoom.

any other ideas?

Re: App Zoomed in -- Cannot Zoom Out

Posted: 27 Nov 2017, 20:22
by davilla
have you ever had a keyboard attached ?

Re: App Zoomed in -- Cannot Zoom Out

Posted: 28 Nov 2017, 03:27
by ninjojo17
Nope. No keyboard ever. I do have a bluetooth apple keyboard lying around.

Is that something that
a) could be hooked up to fire TV
b) provide any useful keystrokes to fix this

other question: if i could bring this over to someone else's TV and magically it works without the weird zoom, would turning on the debug-over-https logs stay enabled if i then moved it back to my own TV?

thanks in advance.

Re: App Zoomed in -- Cannot Zoom Out

Posted: 28 Nov 2017, 03:31
by davilla
no keyboard ever, then never mind :)

yes, settings are kept with the firetv itself.

Re: App Zoomed in -- Cannot Zoom Out

Posted: 28 Nov 2017, 18:48
by davilla
I asked Elias, the famous FireTV new reporter :)
Yup, it's the new screen magnifier. Accidentally gets triggered if you sit on the remote :-)
See here: http://www.aftvnews.com/how-to-fix-the- ... range-box/

Re: App Zoomed in -- Cannot Zoom Out

Posted: 29 Nov 2017, 08:20
by nils23
'lo there,

got exactly the same issue, and: no, it's not the screen magnifier.

As ninjojo17 pointed out: getting debug information might prove a bit tricky if you can't see things at all, besides the bottom left part of the screen. Will try anyways, but this may take a while... :-/

Besides that: yes, it's a 4k fire tv, the shiny new one, and an LG 4k tv set. And other apps work just fine.

cheers!

nils