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TV Shows Fanart in Background Issues Topic is solved

Any Ariana skin issues go here
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timstephens24
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Re: TV Shows Fanart in Background Issues

Post by timstephens24 »

amet wrote: 27 Apr 2020, 05:35 Got your invite on support mail, but unfortunately our test plex acc is not tied to that email address. Just send us a mail there and I’ll reply with the correct account info for Plex
I’m having a problem with my recently added showing the thumbnails and not the artwork again. Last time I have to delete the app and install again. This time it happened on a brand new install after I connected Plex.

I just shared my Plex Server (NUC) Movies and TV Shows library with you.
Apple TV 4K / NVIDIA Shield Pro (2019) -> Denon X6500H 7.2.4 -> LG OLED65C9
Apple TV4K / NVIDIA Shield Pro (2019) -> Nakamichi 7.2.4 -> LG OLED77CX
Channels DVR w/ 2x HDHomeRun Prime
Patiently Testing all the things // Multiple other devices
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amet
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Re: TV Shows Fanart in Background Issues

Post by amet »

timstephens24 wrote: 27 Apr 2020, 16:51
amet wrote: 27 Apr 2020, 05:35 Got your invite on support mail, but unfortunately our test plex acc is not tied to that email address. Just send us a mail there and I’ll reply with the correct account info for Plex
I’m having a problem with my recently added showing the thumbnails and not the artwork again. Last time I have to delete the app and install again. This time it happened on a brand new install after I connected Plex.

I just shared my Plex Server (NUC) Movies and TV Shows library with you.
is that with latest TestFlight?

thanks for the share

EDIT: looks ok here, I am happy to share the screenshot :( let me see the debuglog please if you have a sec, I cant reproduce it so not easy to fix
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amet
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Re: TV Shows Fanart in Background Issues

Post by amet »

Climiu wrote: 26 Apr 2020, 06:08 Yes it is with the latest TestFlight.
ok, I think I got it... wait for the next testflight and let me know please.

thanks for sharing the access
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timstephens24
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Re: TV Shows Fanart in Background Issues

Post by timstephens24 »

amet wrote: 27 Apr 2020, 17:33 is that with latest TestFlight?

thanks for the share

EDIT: looks ok here, I am happy to share the screenshot :( let me see the debuglog please if you have a sec, I cant reproduce it so not easy to fix
The log is HUCLP.log. Here’s a screenshot too:
Image
Apple TV 4K / NVIDIA Shield Pro (2019) -> Denon X6500H 7.2.4 -> LG OLED65C9
Apple TV4K / NVIDIA Shield Pro (2019) -> Nakamichi 7.2.4 -> LG OLED77CX
Channels DVR w/ 2x HDHomeRun Prime
Patiently Testing all the things // Multiple other devices
Climiu
Posts: 86
Joined: 07 May 2019, 03:10

Re: TV Shows Fanart in Background Issues

Post by Climiu »

amet wrote: 27 Apr 2020, 17:58
Climiu wrote: 26 Apr 2020, 06:08 Yes it is with the latest TestFlight.
ok, I think I got it... wait for the next testflight and let me know please.

thanks for sharing the access
Thanks amet. Did you have a chance to look into my other issues as well described partway through this thread?

viewtopic.php?p=28066#p28066
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amet
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Re: TV Shows Fanart in Background Issues

Post by amet »

Yes, all should be fixed except the season year... plex only sends us the year when the tv show started.

I’ll keep looking around, as I don’t see the year when listing the seasons in plex webui either... plex api documentation is crap to say the least.
Climiu
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Joined: 07 May 2019, 03:10

Re: TV Shows Fanart in Background Issues

Post by Climiu »

amet wrote: 27 Apr 2020, 19:09 Yes, all should be fixed except the season year... plex only sends us the year when the tv show started.

I’ll keep looking around, as I don’t see the year when listing the seasons in plex webui either... plex api documentation is crap to say the least.
That’s great - thanks again! If Plex doesn’t send the season year, can the display of this information be removed? Better to not show the season year at all than display the incorrect year.
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amet
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Re: TV Shows Fanart in Background Issues

Post by amet »

timstephens24 wrote: 27 Apr 2020, 18:48
amet wrote: 27 Apr 2020, 17:33 is that with latest TestFlight?

thanks for the share

EDIT: looks ok here, I am happy to share the screenshot :( let me see the debuglog please if you have a sec, I cant reproduce it so not easy to fix
The log is HUCLP.log. Here’s a screenshot too:
I see nothing wrong in the log :(
Screenshot 2020-04-27 21.38.26.jpg
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Climiu
Posts: 86
Joined: 07 May 2019, 03:10

Re: TV Shows Fanart in Background Issues

Post by Climiu »

amet wrote: 28 Apr 2020, 04:49
timstephens24 wrote: 27 Apr 2020, 18:48
amet wrote: 27 Apr 2020, 17:33 is that with latest TestFlight?

thanks for the share

EDIT: looks ok here, I am happy to share the screenshot :( let me see the debuglog please if you have a sec, I cant reproduce it so not easy to fix
The log is HUCLP.log. Here’s a screenshot too:
I see nothing wrong in the log :(

Screenshot 2020-04-27 21.38.26.jpg
I can reliably reproduce this Recently Added TV Shows thumbnail issue when adding an entire season at once. Please access my server again to have a look.

Image
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amet
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Re: TV Shows Fanart in Background Issues

Post by amet »

pilot.jpg
:( :(

does it change after some time ? maybe plex is sending it as separate episodes on initial add to the library and after a while it decides to bundle them in a season?
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