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Plex MrMC Add-on: Picture is cut off on TV Topic is solved

Any issues that are Nvidia Shield TV specific
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OmegaRed1723
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Joined: 03 Sep 2018, 17:08

Plex MrMC Add-on: Picture is cut off on TV

Post by OmegaRed1723 » 03 Sep 2018, 17:40

Hi all,

As a longtime Plex user, I've read good things about MrMC's playback abilities—especially with regard to HDR playback—so I picked up a Shield TV to test it out. Playback does indeed look quite good; however, there is a 1-2cm band along the entire right and bottom edge during video playback when using the Plex add-on within MrMC (see pic below). This occurs with both 1080p and 2160p content. The preplay screens fill the entire display; the problem only happens during playback. Video calibration appears to be correct in the MrMC settings, with the arrow fully visible in the bottom right corner of the display.

This issue is not present in the default Plex app for the Shield TV; when playing the same video files the picture goes to the right and bottom edges of the display. Does anyone have any idea what the problem might be? Any assistance would be greatly appreciated.

Image

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amet
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Joined: 26 Oct 2015, 16:59

Re: Plex MrMC Add-on: Picture is cut off on TV

Post by amet » 03 Sep 2018, 18:06

have you tried playing back the same file using MrMC Plex integration?

https://wiki.mrmc.tv/index.php?title=Plex

screen might look different depending on the skin you are using, but the general idea is the same

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OmegaRed1723
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Joined: 03 Sep 2018, 17:08

Re: Plex MrMC Add-on: Picture is cut off on TV

Post by OmegaRed1723 » 04 Sep 2018, 00:15

I didn't even know that was an option. I'll try playback using that method and see whether there's any difference.

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amet
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Joined: 26 Oct 2015, 16:59

Re: Plex MrMC Add-on: Picture is cut off on TV

Post by amet » 04 Sep 2018, 08:47

version 3.7.0 that should be released in the next week or so will have a much better integration of Plex servers and libraries into home menu, might even make Plex add-on obsolete :)

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OmegaRed1723
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Joined: 03 Sep 2018, 17:08

Re: Plex MrMC Add-on: Picture is cut off on TV

Post by OmegaRed1723 » 05 Sep 2018, 13:40

Unfortunately, playback in the MrMC Plex integration had the same outcome. Actually, the issue is different/worse than I originally believed. I went into the video calibration during playback and noticed it was not the same. After adjusting the calibration to bring the arrows back into the field of view there are black bars of unequal widths on all four sides. The bars are the same with either 1080p or 2160p content:
  • Top: 1.9cm
  • Bottom: 4.5cm
  • Left: 2.8cm
  • Right: 7cm
See images below:

1080p
Image

2160p
Image

Again, this does not happen when viewing the same content using the Plex app for the Shield TV. The video playback fills the screen with no overscan or underscan.

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OmegaRed1723
Posts: 4
Joined: 03 Sep 2018, 17:08

Re: Plex MrMC Add-on: Picture is cut off on TV

Post by OmegaRed1723 » 13 Sep 2018, 22:01

I found the solution. In the Playback Settings menu, "Also allow resolution switch" was selected. Unchecking this resulted in videos displaying properly with no overscan or underscan on the tv.

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