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Plex Addon Transcode Issue

Posted: 12 Jun 2018, 22:09
by racas78
Hi,

in Plex add-on when I play some file Plex transcode them. I can correct play other Hvc HDR 7.1 mkv, I got the issue just with few movies.

No problem at all if I play the file in MrMc using Plex service.

Can you help me?

Re: Plex Addon Transcode Issue

Posted: 12 Jun 2018, 22:12
by davilla
if you help us :) debuglog please

Re: Plex Addon Transcode Issue

Posted: 13 Jun 2018, 09:27
by racas78
Sure, here

Hope is enough

<script src="https://pastebin.com/embed_js/vptgSU9p"></script>

Re: Plex Addon Transcode Issue

Posted: 13 Jun 2018, 12:19
by davilla
Looks like something with audio is triggering transcode.

Make sure that the Plex Extension settings are setup correctly. Don't transcode HEVC, etc.

Re: Plex Addon Transcode Issue

Posted: 13 Jun 2018, 12:27
by racas78
My setup:

Local quality: original
Allow direct play: yes
Allo direct stream: yes
Allow 4K: yes
Allow Hevc: yes

Is there any other step to setup?

Re: Plex Addon Transcode Issue

Posted: 13 Jun 2018, 12:44
by davilla
try the built in plex client.

also mediainfo on one of the media files that is getting transcoded.

Re: Plex Addon Transcode Issue

Posted: 13 Jun 2018, 13:12
by racas78
Hi,

Yes files are playing good using built in Plex client. I guess the issue happen when I play, using add-on, movies with a HDR/Dolby vision layer.

That's not a problem to me, I can wait the new Ariana Skin and using the built in client.

Thanks for helping