Plex Addon Transcode Issue

[racas78]

Hi,

in Plex add-on when I play some file Plex transcode them. I can correct play other Hvc HDR 7.1 mkv, I got the issue just with few movies.

No problem at all if I play the file in MrMc using Plex service.

Can you help me?

[davilla]

if you help us debuglog please

[racas78]

Sure, here

Hope is enough

<script src="https://pastebin.com/embed_js/vptgSU9p"></script>

[davilla]

Looks like something with audio is triggering transcode.

Make sure that the Plex Extension settings are setup correctly. Don't transcode HEVC, etc.

[racas78]

My setup:

Local quality: original
Allow direct play: yes
Allo direct stream: yes
Allow 4K: yes
Allow Hevc: yes

Is there any other step to setup?

[davilla]

try the built in plex client.

also mediainfo on one of the media files that is getting transcoded.

[racas78]

Hi,

Yes files are playing good using built in Plex client. I guess the issue happen when I play, using add-on, movies with a HDR/Dolby vision layer.

That's not a problem to me, I can wait the new Ariana Skin and using the built in client.

Thanks for helping