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Plex Addon Transcode Issue

tvOS Video playback support subforum
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racas78
Posts: 6
Joined: 16 May 2018, 18:32

Plex Addon Transcode Issue

Post by racas78 » 12 Jun 2018, 22:09

Hi,

in Plex add-on when I play some file Plex transcode them. I can correct play other Hvc HDR 7.1 mkv, I got the issue just with few movies.

No problem at all if I play the file in MrMc using Plex service.

Can you help me?

User avatar
davilla
Team MrMC
Posts: 3518
Joined: 26 Oct 2015, 17:01

Re: Plex Addon Transcode Issue

Post by davilla » 12 Jun 2018, 22:12

if you help us :) debuglog please

racas78
Posts: 6
Joined: 16 May 2018, 18:32

Re: Plex Addon Transcode Issue

Post by racas78 » 13 Jun 2018, 09:27

Sure, here

Hope is enough

<script src="https://pastebin.com/embed_js/vptgSU9p"></script>

User avatar
davilla
Team MrMC
Posts: 3518
Joined: 26 Oct 2015, 17:01

Re: Plex Addon Transcode Issue

Post by davilla » 13 Jun 2018, 12:19

Looks like something with audio is triggering transcode.

Make sure that the Plex Extension settings are setup correctly. Don't transcode HEVC, etc.

racas78
Posts: 6
Joined: 16 May 2018, 18:32

Re: Plex Addon Transcode Issue

Post by racas78 » 13 Jun 2018, 12:27

My setup:

Local quality: original
Allow direct play: yes
Allo direct stream: yes
Allow 4K: yes
Allow Hevc: yes

Is there any other step to setup?

User avatar
davilla
Team MrMC
Posts: 3518
Joined: 26 Oct 2015, 17:01

Re: Plex Addon Transcode Issue

Post by davilla » 13 Jun 2018, 12:44

try the built in plex client.

also mediainfo on one of the media files that is getting transcoded.

racas78
Posts: 6
Joined: 16 May 2018, 18:32

Re: Plex Addon Transcode Issue

Post by racas78 » 13 Jun 2018, 13:12

Hi,

Yes files are playing good using built in Plex client. I guess the issue happen when I play, using add-on, movies with a HDR/Dolby vision layer.

That's not a problem to me, I can wait the new Ariana Skin and using the built in client.

Thanks for helping

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