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Microstutter after sleep

Nvidia Shield TV Video playback support subforum
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amet
Team MrMC
Posts: 2215
Joined: 26 Oct 2015, 16:59

Re: Microstutter after sleep

Post by amet » 08 Oct 2018, 13:05

If you are running 3.7.0, shield TestFlight (beta) should popup soon... I know @koying was working on some playback issues.

Refunds are done by the AppStore you bought it from, in your case Google play store

tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Re: Microstutter after sleep

Post by tomster » 10 Oct 2018, 20:52

davilla wrote:
08 Oct 2018, 13:05
tomster wrote:
08 Oct 2018, 08:45
Where can I get a refund?
Using the standard App store refund procedures. We have no control over the individual App stores.
amet wrote:
08 Oct 2018, 13:05
Refunds are done by the AppStore you bought it from, in your case Google play store


You both know Google won't refund after 2 hours of purchase. So I purchased an app that's not working... and nobody is gonna refund. :cry:

User avatar
timstephens24
Posts: 709
Joined: 09 Dec 2015, 22:43

Re: Microstutter after sleep

Post by timstephens24 » 10 Oct 2018, 23:47

On the Apple TV you don't even get audio after sleep if you stay in the MrMC or even leave the app and come back. You have to force close it and open it back up to get audio.

I don't want a refund though, I still use MrMC every day. :lol:

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koying
Team MrMC
Posts: 269
Joined: 20 Mar 2016, 17:49

Re: Microstutter after sleep

Post by koying » 11 Oct 2018, 07:49

tomster wrote:
10 Oct 2018, 20:52
You both know Google won't refund after 2 hours of purchase.
Then complain to Google regarding their refund policy. You ALSO knew you had 2h to get a refund, and you accepted the policy...
AFAIK, we cannot even get a list of who bought the app, so handling refunds manually would be a nightmare, not even speaking about the Google 30% and taxes that are gone forever, anyway.

As per your issue, I switch off the Shield every night and never have your issue, so it's highly likely it is due to an external cause. Maybe check the Nvidia forums for some clues...

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