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Microstutter after sleep

Nvidia Shield TV Video playback support subforum
tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Microstutter after sleep

Post by tomster »

I experienced this problem allready on SPMC, so I decided to upgrade to the full version of MrMC.

But the problem persist.

Whenever I stop watching a movie, I get back in the MrMC menu. Then I power down the Shield (not real power down, but sleep modus). Whenever I switch the power back on, I'll come right back in the MrMC menu. If I start a movie then, I'm experiencing microstutter. I have to exit MrMC (close it down properly), start it again and then all content is playing ok.

What could be causing this issue?
User avatar
davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: Microstutter after sleep

Post by davilla »

tomster wrote: 24 Jun 2018, 15:54 I experienced this problem allready on SPMC, so I decided to upgrade to the full version of MrMC.

But the problem persist.

Whenever I stop watching a movie, I get back in the MrMC menu. Then I power down the Shield (not real power down, but sleep modus). Whenever I switch the power back on, I'll come right back in the MrMC menu. If I start a movie then, I'm experiencing microstutter. I have to exit MrMC (close it down properly), start it again and then all content is playing ok.

What could be causing this issue?
debuglog please
tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Re: Microstutter after sleep

Post by tomster »

tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Re: Microstutter after sleep

Post by tomster »

Is there another place where I can submit my bugs? Or is this forum the place to be?
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davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: Microstutter after sleep

Post by davilla »

This is the proper place.
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davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: Microstutter after sleep

Post by davilla »

I'm not seeing where you powered off the shield ? what time stamp did the happen ?
tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Re: Microstutter after sleep

Post by tomster »

davilla wrote: 09 Jul 2018, 20:33 I'm not seeing where you powered off the shield ? what time stamp did the happen ?
I created a new log. You can see it at https://paste.ee/p/bnhIE

A little bit of direction:

Yesterday evenening I watched Unsolved S01E01 around 23:16.
After that I watched Unsolved S01E02 around 00:39. So far so good.
Around 01:30 I stopped watching and switched the shield off (Shield goes to sleep) while MrMc was still running.
The next day at 13:52 I switch the Shield back on. Right away I get back in the MrMc menu and play Unsolved S01E03 around 13:53. Now the microstutter is back.

Workaround: close MrMc and start it again --> no microstutter.
tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Re: Microstutter after sleep

Post by tomster »

Still experiencing this problem.. Any updates?
tomster
Posts: 9
Joined: 24 Jun 2018, 15:50

Re: Microstutter after sleep

Post by tomster »

After the latest update a new problem emerged (on top of the old one). Now the sound is also heavily distorted after resuming after sleep.

I reverted back to Kodi.

Where can I get a refund? There's no support (at least no response) and I'm a really disappointed user. First time ever I bought an app.... And I regret it from day 1.
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davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: Microstutter after sleep

Post by davilla »

tomster wrote: 08 Oct 2018, 08:45 Where can I get a refund?
Using the standard App store refund procedures. We have no control over the individual App stores.
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