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Plex in MrMC on AppleTV 4k, problem with actors

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hookyhook
Posts: 3
Joined: 08 Mar 2018, 15:59

Plex in MrMC on AppleTV 4k, problem with actors

Post by hookyhook » 08 Mar 2018, 16:18

Hello

Sorry for my english, it's not my language.
I connected my plex account on a appletv 4k with mrmc and this works well. My problem is, when i click on a actor in a movie, mrmc show me only 3 movies with this actor, but there are much more movies with the same actor.
On iphone and ipad it works very well, here i see all movies with the actor i had clicked.
Can you help me?
Thans for all

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amet
Team MrMC
Posts: 2208
Joined: 26 Oct 2015, 16:59

Re: Plex in MrMC on AppleTV 4k, problem with actors

Post by amet » 08 Mar 2018, 17:54

Mrmc on iPhone/iPad is fine and it fails on atv 4K?

Do you have sources setup the same way? Any limitations on plex user? Same user?

Maybe a debuglog from a working iPad/iPhone and non working atv might tell us what has gone wrong. Code is exactly the same on both, so it’s some config issue.

hookyhook
Posts: 3
Joined: 08 Mar 2018, 15:59

Re: Plex in MrMC on AppleTV 4k, problem with actors

Post by hookyhook » 10 Mar 2018, 10:33

Thanks for the hints.
Now i deleted mrmc on the apple tv and reinstalled it with all the same config like on a ipad. Same problem, on apple tv i see always only 3 movies.
Here are the debug log. I hope, you can help me again, I hope, it's the right one.
11:27:46 T:6131806208 DEBUG: JSONRPC: JSON schema type definition references an unknown type Setting.Details.Setting
11:27:46 T:6131806208 WARNING: JSONRPC: Could not parse type "Setting.Details.SettingList"
11:27:46 T:6131806208 INFO: JSONRPC: Adding type "Setting.Details.SettingList" to list of incomplete definitions (waiting for "Setting.Details.Setting")
11:27:46 T:6131806208 INFO: JSONRPC: Resolving incomplete types/methods referencing Setting.Details.Setting
11:27:46 T:6131806208 INFO: JSONRPC v6.32.5: Successfully initialized
11:27:46 T:6131806208 DEBUG: ADDON: Starting service addons.
11:27:46 T:6131806208 DEBUG: Activating window ID: 12999
11:27:46 T:6131806208 DEBUG: ------ Window Init (Startup.xml) ------
11:27:46 T:6131806208 INFO: Loading skin file: Startup.xml, load type: LOAD_EVERY_TIME
11:27:46 T:6131806208 DEBUG: Activating window ID: 10000
11:27:46 T:6131806208 DEBUG: ------ Window Deinit (Startup.xml) ------
11:27:46 T:6131806208 DEBUG: ------ Window Init (Home.xml) ------
11:27:46 T:6131806208 INFO: Loading skin file: Home.xml, load type: KEEP_IN_MEMORY
11:27:46 T:6135246848 DEBUG: CHomeShelfJob::UpdateMusic() - Running HomeShelf screen update
11:27:46 T:6131806208 NOTICE: ActiveAE DSP - starting
11:27:46 T:6131806208 INFO: removing tempfiles
11:27:46 T:6131806208 DEBUG: ADDON: Starting service addons.
11:27:46 T:6131806208 NOTICE: initialize done
11:27:46 T:6131806208 NOTICE: Running the application...
11:27:46 T:6131806208 DEBUG: NetworkMessage - Starting network services
11:27:46 T:6131806208 NOTICE: starting zeroconf publishing
11:27:46 T:6135246848 DEBUG: CHomeShelfJob::UpdateVideos() - Running HomeShelf screen update
11:27:46 T:6131806208 NOTICE: WebServer: Started the webserver
11:27:46 T:6131806208 NOTICE: starting upnp client
11:27:46 T:6135820288 DEBUG: CZeroconfOSX::doPublishService identifier: servers.webserver type: _http._tcp name:MrMC (Apple-TV) port:8080
11:27:46 T:6135820288 DEBUG: CZeroconfOSX::doPublishService identifier: servers.jsonrpc-http type: _xbmc-jsonrpc-h._tcp name:MrMC (Apple-TV) port:8080
11:27:46 T:6131806208 INFO: JSONRPC Server: Successfully initialized
11:27:46 T:6131806208 DEBUG: CTCPServer: increasing thread stack to 1048576
11:27:46 T:6135820288 DEBUG: CZeroconfOSX::doPublishService identifier: servers.jsonrpc-tpc type: _xbmc-jsonrpc._tcp name:MrMC (Apple-TV) port:9090
11:27:46 T:6142029824 NOTICE: ES: Starting UDP Event server on 127.0.0.1:9777
11:27:46 T:6143700992 DEBUG: CPlexServices::Process bgn
11:27:46 T:6142029824 NOTICE: UDP: Listening on port 9777
11:27:46 T:6144274432 DEBUG: CZeroconfOSX::doPublishService identifier: servers.eventserver type: _xbmc-events._udp name:MrMC (Apple-TV) port:9777
11:27:46 T:6131806208 INFO: GLES: Enabling VSYNC
11:27:46 T:6131806208 INFO: GLES: Selected vsync mode 10
11:27:46 T:6135246848 DEBUG: CHomeShelfJob::UpdateTotal() - Running HomeShelf home screen update
11:27:46 T:6135246848 DEBUG: CHomeShelfJob::UpdateTotal() - Finished
11:27:46 T:6135246848 DEBUG: CHomeShelfJob::UpdateTotal() - Running HomeShelf home screen update
11:27:46 T:6135246848 DEBUG: CHomeShelfJob::UpdateTotal() - Finished
11:27:46 T:6143700992 DEBUG: CPlexServices::Process has gateway1
11:27:46 T:6143700992 DEBUG: CPlexClient::Init serverName(Plex), ipAddress(192.168.1.19), protocol(https)
11:27:46 T:6143700992 NOTICE: WakeOnAccess [192.168.1.19] trigged by accessing : Plex Server
11:27:46 T:6143700992 NOTICE: WakeOnAccess success exit, server already running
11:27:46 T:6143700992 DEBUG: CPlexClient::ParseSections Plex found 1 movie sections
11:27:46 T:6143700992 DEBUG: CPlexClient::ParseSections Plex found 0 shows sections
11:27:46 T:6143700992 DEBUG: CPlexClient::ParseSections Plex found 0 artist sections
11:27:46 T:6143700992 DEBUG: CPlexClient::ParseSections Plex found 0 photo sections
11:27:46 T:6143700992 NOTICE: CPlexServices: Server found via plex.tv Plex
11:27:46 T:6143700992 NOTICE: UDP: Listening on port 32414
11:27:46 T:6135246848 DEBUG: CGUIWindowHome::Announce, type: 16, from xbmc, message UpdateRecentlyAdded
11:27:46 T:6135246848 DEBUG: CGUIWindowHome::Announce, type: 32, from xbmc, message UpdateRecentlyAdded
11:27:46 T:6135820288 DEBUG: CHomeShelfJob::UpdateVideos() - Running HomeShelf screen update
11:27:47 T:6146109440 DEBUG: Got rss feed: https://mrmc.tv/feed/
11:27:47 T:6146109440 DEBUG: RSS feed encoding: UTF-8
11:27:47 T:6146109440 DEBUG: Parsed rss feed: https://mrmc.tv/feed/
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/13258/thumb/1520610332> using cache
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/13198/thumb/1520621011> using cache
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/13196/thumb/1520618976> using cache
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/13180/thumb/1520610262> using cache
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/13172/thumb/1520621077> using cache
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/12815/thumb/1520622316> using cache
11:27:47 T:6135820288 DEBUG: CFileCache::Open - opening <library/metadata/13220/thumb/1520666905> using cache
11:27:47 T:6135246848 DEBUG: CHomeShelfJob::UpdateMusic() - Running HomeShelf screen update
11:27:47 T:6144274432 DEBUG: CHomeShelfJob::UpdateTotal() - Running HomeShelf home screen update
11:27:48 T:6144274432 DEBUG: CHomeShelfJob::UpdateTotal() - Finished
11:27:48 T:6147141632 DEBUG: UPNP: notfified container update upnp://RINCON_5CAAFD27716401400_MS/Q%3a0/
11:27:49 T:6131806208 DEBUG: CPU used = 0/300 percent, App Memory: 222.97 MBs, delta = 233799680 bytes
11:27:49 T:6132953088 DEBUG: CActiveAE - device change event
11:27:49 T:6132953088 DEBUG: EnumerateDevices:Device(default)
11:27:49 T:6132953088 NOTICE: Found 1 Lists of Devices
11:27:49 T:6132953088 NOTICE: Enumerated DARWINIOS devices:
11:27:49 T:6132953088 NOTICE: Device 1
11:27:49 T:6132953088 NOTICE: m_deviceName : default
11:27:49 T:6132953088 NOTICE: m_displayName : Default
11:27:49 T:6132953088 NOTICE: m_displayNameExtra:
11:27:49 T:6132953088 NOTICE: m_deviceType : AE_DEVTYPE_HDMI
11:27:49 T:6132953088 NOTICE: m_channels : FL,FR,FC,LFE,BL,BR
11:27:49 T:6132953088 NOTICE: m_sampleRates : 44100,48000
11:27:49 T:6132953088 NOTICE: m_dataFormats : AE_FMT_RAW,AE_FMT_S16LE,AE_FMT_FLOAT
11:27:49 T:6132953088 NOTICE: m_streamTypes : STREAM_TYPE_AC3,STREAM_TYPE_EAC3,STREAM_TYPE_DTS_512,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTSHD_CORE
11:27:49 T:6133526528 INFO: CActiveAESink::OpenSink - initialize sink
11:27:49 T:6133526528 DEBUG: CActiveAESink::OpenSink - trying to open device DARWINIOS:default
11:27:49 T:6133526528 DEBUG: virtual bool CAESinkDARWINIOS::Initialize(AEAudioFormat &, std::string &): AudioStreamBasicDescription: [lpcm] Mixable Interleaved 2 Channel 32-bit Floating Point LE (48000Hz) pcm
11:27:49 T:6133526528 NOTICE: bool CAAudioUnitSink::setupAudio() setting channels 2
11:27:49 T:6133526528 NOTICE: bool CAAudioUnitSink::setupAudio() setting samplerate 48000.000000
11:27:49 T:6133526528 NOTICE: bool CAAudioUnitSink::setupAudio() setting buffer duration to 0.021333
11:27:49 T:6133526528 NOTICE: bool CAAudioUnitSink::setupAudio() total latency = 0.044500
11:27:49 T:6133526528 NOTICE: bool CAAudioUnitSink::setupAudio() setup audio format: [lpcm] Mixable Interleaved 2 Channel 32-bit Floating Point LE (48000Hz)
11:27:49 T:6133526528 NOTICE: void dumpAVAudioSessionProperties() audio route = HDMIOutput
11:27:49 T:6133526528 NOTICE: void dumpAVAudioSessionProperties() sampleRate 48000.000000
11:27:49 T:6131806208 DEBUG: Activating window ID: 10025
11:27:49 T:6133526528 NOTICE: void dumpAVAudioSessionProperties() outputLatency 0.001833
11:27:49 T:6133526528 NOTICE: void dumpAVAudioSessionProperties() IOBufferDuration 0.021333
11:27:49 T:6133526528 NOTICE: void dumpAVAudioSessionProperties() outputNumberOfChannels 2
11:27:49 T:6133526528 NOTICE: void dumpAVAudioSessionProperties() maximumOutputNumberOfChannels 6
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: void dumpAVAudioSessionProperties()
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: input count = 0
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: output count = 1
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions : portName, Apple TV
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: channelLabel, 1
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: channelName , Apple TV 1
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: channelLabel, 2
11:27:49 T:6133526528 DEBUG: DumpAudioDescriptions: channelName , Apple TV 2
11:27:49 T:6133526528 DEBUG: CActiveAESink::OpenSink - DARWINIOS Initialized:
11:27:49 T:6133526528 DEBUG: Output Device : Default
11:27:49 T:6133526528 DEBUG: Sample Rate : 48000
11:27:49 T:6133526528 DEBUG: Sample Format : AE_FMT_FLOAT
11:27:49 T:6133526528 DEBUG: Channel Count : 2
11:27:49 T:6133526528 DEBUG: Channel Layout: FL,FR
11:27:49 T:6133526528 DEBUG: Frames : 1024
11:27:49 T:6133526528 DEBUG: Frame Size : 8
11:27:49 T:6133526528 DEBUG: CActiveAESink::GenerateNoise - noiseFactor = 0.000010
11:27:49 T:6132953088 DEBUG: CActiveAE::ClearDiscardedBuffers - buffer pool deleted
11:27:49 T:6145421312 DEBUG: UPNP: notfified container update upnp://RINCON_5CAAFD4596FE01400_MS/Q%3a1/
11:27:49 T:6147715072 DEBUG: UPNP: notfified container update upnp://5AFEF00D-BABE-DADA-FA5A-C2B0DA605B2F/0%2fTROOT%2fWatchRecordings/
11:27:49 T:6131806208 DEBUG: ------ Window Deinit (Home.xml) ------
11:27:49 T:6131806208 DEBUG: ------ Window Init (MyVideoNav.xml) ------
11:27:49 T:6131806208 INFO: Loading skin file: MyVideoNav.xml, load type: KEEP_IN_MEMORY
11:27:49 T:6144847872 ERROR: GetDirectory - Error getting
11:27:49 T:6131806208 DEBUG: CServicesDirectory::GetDirectory
11:27:49 T:6131806208 DEBUG: CServicesDirectory::GetDirectory strURL = services://movies/titles/
11:27:49 T:6135246848 DEBUG: CPlexDirectory::GetDirectory
11:27:49 T:6135246848 DEBUG: CPlexDirectory::GetDirectory strURL = plex://movies/titles/
11:27:49 T:6135246848 DEBUG: CPlexDirectory::GetDirectory
11:27:49 T:6135246848 DEBUG: CPlexDirectory::GetDirectory strURL = plex://movies/titles/aHR0cHM6Ly8xOTIuMTY4LjEuMTk6MzI0MDAvbGlicmFyeS9zZWN0aW9ucy8xL2FsbHwmWC1QbGV4LVRva2VuPTR4cFpud2l6YWl6ZmhoTXRBRGl4
11:27:49 T:6131806208 DEBUG: ------ Window Init (DialogBusy.xml) ------
11:27:51 T:6135246848 DEBUG: CPlexDirectory::GetDirectory' client(Plex), found 2610 movies
11:27:51 T:6131806208 DEBUG: ------ Window Deinit (DialogBusy.xml) ------
11:27:51 T:6144274432 DEBUG: CCurlFile::GetMimeType - https://HOSTNAME:32400/library/metadata ... =PLEXTOKEN -> image/jpeg
11:27:51 T:6144274432 DEBUG: CFileCache::Open - opening <library/metadata/13258/art/1520610332> using cache
11:27:52 T:6131806208 DEBUG: CPU used = 50/300 percent, App Memory: 302.64 MBs, delta = 83542016 bytes
11:27:52 T:6144274432 DEBUG: Caching image 'https://HOSTNAME:32400/library/metadata ... =PLEXTOKEN' to 'e/e5d727c1.jpg':
11:27:53 T:6131806208 DEBUG: ------ Window Init (DialogVideoInfo.xml) ------
11:27:53 T:6131806208 INFO: Loading skin file: DialogVideoInfo.xml, load type: KEEP_IN_MEMORY
11:27:54 T:6131806208 DEBUG: CPU used = 50/300 percent, App Memory: 317.98 MBs, delta = 16089088 bytes
11:27:57 T:6131806208 DEBUG: CPU used = 40/300 percent, App Memory: 369.91 MBs, delta = 54444032 bytes
11:27:59 T:6131806208 DEBUG: DialogProgress::Open called
11:27:59 T:6131806208 DEBUG: ------ Window Init (DialogProgress.xml) ------
11:27:59 T:6131806208 INFO: Loading skin file: DialogProgress.xml, load type: KEEP_IN_MEMORY
11:27:59 T:6131806208 DEBUG: CPU used = 40/300 percent, App Memory: 370.03 MBs, delta = 131072 bytes
11:28:00 T:6131806208 ERROR: CCurlFile::FillBuffer - Failed: HTTP returned error 403
11:28:00 T:6131806208 DEBUG: RunQuery took 0 ms for 0 items query: select * from movie_view LEFT JOIN actor_link ON actor_link.media_id=movie_view.idMovie AND actor_link.media_type='movie' LEFT JOIN actor a ON a.actor_id=actor_link.actor_id LEFT JOIN director_link ON director_link.media_id=movie_view.idMovie AND director_link.media_type='movie' LEFT JOIN actor d ON d.actor_id=director_link.actor_id WHERE a.name='Johnny Depp' OR d.name='Johnny Depp' GROUP BY movie_view.idMovie
11:28:00 T:6131806208 DEBUG: RunQuery took 1 ms for 0 items query: SELECT * FROM tvshow_view LEFT JOIN actor_link ON actor_link.media_id=tvshow_view.idShow AND actor_link.media_type='tvshow' LEFT JOIN actor a ON a.actor_id=actor_link.actor_id LEFT JOIN director_link ON director_link.media_id=tvshow_view.idShow AND director_link.media_type='tvshow' LEFT JOIN actor d ON d.actor_id=director_link.actor_id WHERE a.name='Johnny Depp' OR d.name='Johnny Depp'
11:28:00 T:6131806208 DEBUG: RunQuery took 1 ms for 0 items query: select * from episode_view LEFT JOIN actor_link ON actor_link.media_id=episode_view.idEpisode AND actor_link.media_type='episode' LEFT JOIN actor a ON a.actor_id=actor_link.actor_id LEFT JOIN director_link ON director_link.media_id=episode_view.idEpisode AND director_link.media_type='episode' LEFT JOIN actor d ON d.actor_id=director_link.actor_id WHERE a.name='Johnny Depp' OR d.name='Johnny Depp' GROUP BY episode_view.idEpisode
11:28:00 T:6131806208 DEBUG: ------ Window Init (DialogSelect.xml) ------
11:28:00 T:6131806208 INFO: Loading skin file: DialogSelect.xml, load type: KEEP_IN_MEMORY
11:28:00 T:6131806208 DEBUG: ------ Window Deinit (DialogProgress.xml) ------
11:28:02 T:6131806208 DEBUG: CPU used = 25/300 percent, App Memory: 370.20 MBs, delta = 180224 bytes
11:28:04 T:6131806208 DEBUG: CPU used = 25/300 percent, App Memory: 370.20 MBs, delta = 0 bytes
11:28:07 T:6131806208 DEBUG: CPU used = 18/300 percent, App Memory: 370.06 MBs, delta = -147456 bytes
11:28:10 T:6131806208 DEBUG: CPU used = 18/300 percent, App Memory: 370.06 MBs, delta = 0 bytes
11:28:12 T:6131806208 DEBUG: CPU used = 48/300 percent, App Memory: 243.47 MBs, delta = -132743168 bytes
11:28:15 T:6131806208 DEBUG: CPU used = 48/300 percent, App Memory: 243.47 MBs, delta = 0 bytes
11:28:18 T:6131806208 DEBUG: CPU used = 59/300 percent, App Memory: 243.33 MBs, delta = -147456 bytes
11:28:20 T:6131806208 DEBUG: CPU used = 59/300 percent, App Memory: 243.33 MBs, delta = 0 bytes
11:28:23 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.19 MBs, delta = -147456 bytes
11:28:25 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.19 MBs, delta = 0 bytes
11:28:28 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.22 MBs, delta = 32768 bytes
11:28:31 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.11 MBs, delta = -114688 bytes
11:28:33 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.11 MBs, delta = 0 bytes
11:28:36 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.39 MBs, delta = 294912 bytes
11:28:38 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.36 MBs, delta = -32768 bytes
11:28:41 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.36 MBs, delta = 0 bytes
11:28:44 T:6131806208 DEBUG: CPU used = 58/300 percent, App Memory: 243.36 MBs, delta = 0 bytes
11:28:54 T:6131806208 DEBUG: Previous line repeats 3 times.
11:28:54 T:6131806208 DEBUG: CPU used = 57/300 percent, App Memory: 243.36 MBs, delta = 0 bytes
11:28:59 T:6131806208 DEBUG: Previous line repeats 1 times.
11:28:59 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.28 MBs, delta = -81920 bytes
11:29:02 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.28 MBs, delta = 0 bytes
11:29:04 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.25 MBs, delta = -32768 bytes
11:29:07 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.22 MBs, delta = -32768 bytes
11:29:08 T:6135771136 DEBUG: RunQuery took 2 ms for 0 items query: select * from movie_view
11:29:10 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.25 MBs, delta = 32768 bytes
11:29:12 T:6131806208 DEBUG: CPU used = 56/300 percent, App Memory: 243.25 MBs, delta = 0 bytes
11:29:15 T:6131806208 DEBUG: CPU used = 57/300 percent, App Memory: 243.25 MBs, delta = 0 bytes

hookyhook
Posts: 3
Joined: 08 Mar 2018, 15:59

Re: Plex in MrMC on AppleTV 4k, problem with actors

Post by hookyhook » 10 Mar 2018, 10:46

Now i know the problem. With plex, mrmc shows only tree movies. When i import the movies with smb, then mrmc shows me all movies. I don't know where is the problem. Perhaps you have a solution.
Thanks for all.

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