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App Zoomed in -- Cannot Zoom Out

Any issues that are FireTV specific
ninjojo17
Posts: 8
Joined: 26 Nov 2017, 19:51

App Zoomed in -- Cannot Zoom Out

Post by ninjojo17 »

A few weeks ago, whenever I tried to start up the Mr. MC app via my FireTV 4K, the menu screen for the app is super zoomed in.

I tried adjusting the settings zoom within the FireTV which didn't work, nor did a full factory reset of my FireTV fix the issue. Every time I re-install the Mr. MC app and start it, it's zoomed in and unusable.

I really miss being able to use this app and I have no idea what changed.

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davilla
Team MrMC
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Joined: 26 Oct 2015, 17:01

Re: App Zoomed in -- Cannot Zoom Out

Post by davilla »

wow, never seen this.

debuglog please.
smudger
Posts: 6
Joined: 14 Apr 2017, 06:47

Re: App Zoomed in -- Cannot Zoom Out

Post by smudger »

ninjojo17
Posts: 8
Joined: 26 Nov 2017, 19:51

Re: App Zoomed in -- Cannot Zoom Out

Post by ninjojo17 »

Nope. Already tried the zoom and it only happens on Mr. MC, not any other apps (all functioning fine). I was also thinking it was maybe some other setting I didn't even know I'd toggled and so tried a full factory re-set. No dice. ONLY Mr.MC is zoomed in weird. All other apps are nominal.
ninjojo17
Posts: 8
Joined: 26 Nov 2017, 19:51

Re: App Zoomed in -- Cannot Zoom Out

Post by ninjojo17 »

davilla wrote: 26 Nov 2017, 20:42 wow, never seen this.

debuglog please.
yeah so i'm not sure how to get the debug log screen b/c i literally cannot see anything that might appear towards the top of the screen. clicking on "settings" from my view = there's just a whole bunch of mystery stuff that is happening offscreen. i have no way to know what is appearing in submenus because of the zoom.

any other ideas?
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davilla
Team MrMC
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Joined: 26 Oct 2015, 17:01

Re: App Zoomed in -- Cannot Zoom Out

Post by davilla »

have you ever had a keyboard attached ?
ninjojo17
Posts: 8
Joined: 26 Nov 2017, 19:51

Re: App Zoomed in -- Cannot Zoom Out

Post by ninjojo17 »

Nope. No keyboard ever. I do have a bluetooth apple keyboard lying around.

Is that something that
a) could be hooked up to fire TV
b) provide any useful keystrokes to fix this

other question: if i could bring this over to someone else's TV and magically it works without the weird zoom, would turning on the debug-over-https logs stay enabled if i then moved it back to my own TV?

thanks in advance.
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davilla
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Joined: 26 Oct 2015, 17:01

Re: App Zoomed in -- Cannot Zoom Out

Post by davilla »

no keyboard ever, then never mind :)

yes, settings are kept with the firetv itself.
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davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: App Zoomed in -- Cannot Zoom Out

Post by davilla »

I asked Elias, the famous FireTV new reporter :)
Yup, it's the new screen magnifier. Accidentally gets triggered if you sit on the remote :-)
See here: http://www.aftvnews.com/how-to-fix-the- ... range-box/
nils23
Posts: 1
Joined: 29 Nov 2017, 08:11

Re: App Zoomed in -- Cannot Zoom Out

Post by nils23 »

'lo there,

got exactly the same issue, and: no, it's not the screen magnifier.

As ninjojo17 pointed out: getting debug information might prove a bit tricky if you can't see things at all, besides the bottom left part of the screen. Will try anyways, but this may take a while... :-/

Besides that: yes, it's a 4k fire tv, the shiny new one, and an LG 4k tv set. And other apps work just fine.

cheers!

nils
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